Fresh Skin wants to provide each client with outstanding customer service. I know sometimes life can get in the way of appointments and arrivals, but please note these policies to make it easier on everyone!
Please reach us at firstname.lastname@example.org if you cannot find an answer to your question.
Please arrive 10-15 minutes if you are coming in for your first appointment. I like to greet new clients, talk about their skin goals, learn about their at-home routine with products, fill out new-client forms, and give an in-depth skin/lash/brow analysis depending on the service provided.
If you are arriving for repeated appointments, please arrive 5 minutes early or right on time at least to prepare for your appointment.
No appointments of mine are made for speed. Each service is provided with great care and techniques to provide an excellent outcome.
Late arrivals may be asked to reschedule or may lose time in their appointment. I want to accommodate to everyone and prefer not to push other clients times back and please be respectful on everyone’s part.
Please reach out if you are going to be late so we can see how much time is available.
Please call or text Fresh Skin if you need to cancel your appointment as soon as possible. The number to reach to cancel an appointment is 219-929-8937.
Cancellation notices help me reschedule another client wanting to get in sooner, or being able to get something else done with that time.
I am not a fan of charging people for being late or missing an appointment and haven’t had cancellation issues yet, but this can be subject to change.
Lash clients come and see me for fills at all different hours of the day, but please come to your lash appointment with clean lashes. Coming in with clean lashes saves time and gives you better retention. I always clean lashes before sets and fills, but coming in with dirty lashes or makeup filled lashes takes lots of time to clean thoroughly.
Please refrain from wearing lots of makeup the day of your fill.
You are more than welcome to bring headphones if you are listening to a podcast, other music, audible, etc. but also please refrain from using your phone during your lash appointment.
Fresh Skin works very hard to provide clean, precise lash sets. Lashing is not made to be a speedy service.
If you happen to come in for a fill and your lashes are a little more sparse than we anticipated, you may be charged for extra lash time. I want to provide the best lash service possible! I also want to keep everyone’s time frames fair.